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henrietta@ridgeocean.com

+44 7895740728

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CONSUMER PROTECTION

ATOL - Air Travel Organisers Licence

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL financial protection scheme through our supplier partners (travel brands). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask your agent to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking condition information or for more about financial protection and the ATOL certificate go to www.atol.org.uk/ATOLCertificate

ABTA - The Travel Association

Book with Confidence. We are a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Find out more at http://abta.com/go-travel/before-you-travel/travel-tips/financial-protection-3

Travel and Destination Advice

For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information, click here https://www.gov.uk/foreign-travel-advice

Travellers should check the current information on compulsory health requirements for the destinations they may be travelling to. You should also seek advice on recommended vaccinations from your GP or pharmacist at least eight weeks before departure.

To check the requirements, visit: https://www.fitfortravel.nhs.uk/home

COMPLAINT DISPUTE RESOLUTION

If you have a problem whilst on holiday, this must be reported to the relevant principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish- please contact your InteleTravel agent and copy Customer Services at customerservice@inteletravel.com. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA's ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com

ABTA MEMBERSHIP

Find out more HERE http://abta.com/find-a-member

InteleTravel.uk is a Member of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com

ATOL Scheme

All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate, but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk ATOL protection does not apply to the other holiday and travel services listed on this website.

DATA PROTECTION, COOKIE & PRIVACY POLICY

Please see link to our Privacy Policy stating what data we collect and what the personal information will be used for, who it will be passed to, etc. You have the right to see the personal data we hold about you, and to request modification or deletion.

achilleas@ridgeocean.com

+44 7497856661